Shipping Policy

Effective Date: August 16, 2026

This Shipping Policy explains the processing, shipping, tracking, and delivery practices of LOCS Collective LLC, doing business as LOCS Wear (“LOCS Wear,” “we,” “our,” or “us”), for orders placed through TheLOCSWear.com.

1. Order Processing

Most in-stock orders are processed within 3–5 business days, excluding weekends and federal holidays.

Processing time is the time required to prepare, inspect, package, and transfer an order to the shipping carrier. It is separate from the carrier’s estimated delivery time.

Processing may take longer during:

Product launches.
Sales and promotional periods.
Holidays.
High-volume order periods.
Severe weather or other unexpected disruptions.

If a product has a different processing period, that information will be displayed on the applicable product page or communicated before shipment.

An order-confirmation email confirms that we received your order. It does not mean the order has shipped.

2. Pre-Orders and Made-to-Order Products

Pre-order and made-to-order products have different processing schedules from in-stock products. The estimated production or shipping period will be displayed on the product page before purchase.

Dates provided for pre-orders are estimates unless expressly stated as guaranteed. Production may be affected by material availability, manufacturing schedules, quality inspections, carrier operations, or other circumstances outside our reasonable control.

Additional pre-order conditions are provided in our Pre-Order Policy.

3. Orders Containing Different Product Types

If an order contains both in-stock and pre-order or made-to-order products, the complete order may be shipped together when every product is ready.

Customers who want available products shipped separately should contact us promptly. Separate shipments may require additional shipping charges.

LOCS Wear may divide an order into multiple shipments when reasonably necessary. If this occurs, you may receive more than one tracking number.

4. Custom and Bulk Orders

Shipping for custom and bulk orders is not included in the initial quote unless expressly stated otherwise.

Shipping charges for these orders may be calculated based on:

Package size and weight.
Number of packages.
Shipping destination.
Requested delivery service.
Insurance or signature-confirmation requirements.

Applicable shipping costs will be added to the remaining balance and must be paid before the order is shipped, unless different written terms have been approved.

Custom and bulk orders may have separate production and delivery schedules under the applicable quote or agreement.

5. Shipping Destinations

We ship to valid addresses available through our checkout system. Available shipping destinations and services may depend on the customer’s location, selected products, and carrier availability.

Customers are responsible for confirming that the complete delivery address is correct before submitting an order.

We do not ship to an address that cannot be verified or serviced by an available carrier.

6. Shipping Carriers

We may use USPS, UPS, FedEx, or another appropriate shipping provider.

Carrier selection may depend on the package, destination, cost, and available service. Choosing a shipping option does not guarantee that a specific carrier will be used unless expressly stated during checkout.

Once a package is accepted by the carrier, its movement and delivery schedule are affected by the carrier’s operations.

7. Shipping Rates and Promotions

Shipping charges are calculated and displayed during checkout unless a separate quote applies.

Free-shipping promotions may require a minimum qualifying subtotal and may contain product, destination, or service restrictions. The conditions displayed with the promotion will control.

If a return causes the retained order value to fall below the applicable free-shipping minimum, the actual original shipping cost may be deducted from the approved refund, as explained in our Return and Refund Policy.

8. Delivery Estimates

Delivery dates are estimates unless LOCS Wear expressly identifies a service as guaranteed.

Estimated delivery time begins after the carrier receives the package and does not include order-processing or production time.

Delivery may be affected by:

Carrier delays.
Weather.
Holidays.
Transportation interruptions.
Incorrect or incomplete addresses.
High shipping volume.
Events outside our reasonable control.

LOCS Wear does not guarantee carrier-provided delivery estimates.

9. Tracking Information

When tracking is available, a shipping-confirmation email will be sent after the order has been transferred to the carrier.

Tracking information may take time to update after the shipping label is created. The creation of a shipping label does not necessarily mean that the carrier has taken physical possession of the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment.

10. Incorrect or Incomplete Addresses

Please contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after processing or fulfillment begins.

LOCS Wear is not responsible for delays or delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

If an order is returned because of an address problem, the customer may be responsible for:

The original shipping cost.
Return-to-sender fees.
The cost of reshipping the order.

A refund for an eligible returned product may be reduced by applicable shipping charges where permitted by law.

11. Delayed or Lost Packages

If tracking has not updated for an unusual period or the carrier identifies the shipment as lost, please contact both the carrier and LOCS Wear.

We will make reasonable efforts to assist with a carrier investigation or claim. Depending on the investigation and applicable circumstances, an approved lost-package claim may result in a replacement, refund, or another appropriate resolution.

If we cannot ship an order within the promised timeframe, we will provide notice and any delay-consent, cancellation, or refund options required by applicable law.

12. Packages Marked Delivered but Not Located

If tracking shows a package as delivered but you cannot locate it:

Confirm that the shipping address on your order is correct.
Check all entrances, mail areas, parcel lockers, and other safe locations.
Ask household members, neighbors, or property-management staff whether they received it.
Contact the shipping carrier for delivery details.
Notify LOCS Wear promptly so the matter can be reviewed.

A delivered tracking scan does not automatically determine the final resolution of every claim. Each report will be reviewed based on the available tracking information, carrier findings, address details, and other relevant circumstances.

13. Damaged Shipments

If your order arrives damaged, contact apparel@thelocswear.com as soon as possible—preferably within 7 calendar days after delivery.

Please provide:

Your order number.
Photographs of the damaged product.
Photographs of the shipping box or mailer.
Photographs of the shipping label.
A description of the damage.

Keep the product and original packaging until we confirm whether they are needed for a carrier claim, replacement, return, or refund.

14. Refused and Returned-to-Sender Packages

Orders that are refused, unclaimed, or returned to us may require additional payment before being shipped again.

If the product qualifies for a refund instead of reshipment, the refund may exclude original shipping charges, return-to-sender charges, and other carrier costs where permitted by law.

Final-sale, customized, made-to-order, pre-order, and approved bulk products remain subject to their applicable restrictions.

15. International Orders

If international shipping is available during checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless expressly stated otherwise.

International orders may experience customs delays outside our control. LOCS Wear cannot guarantee international delivery dates.

16. Changes to This Policy

We may update this Shipping Policy to reflect changes in our services, carriers, operations, or legal requirements. Updates will be posted on this page with a revised effective date.

Changes will not retroactively alter an accepted order unless required by law or agreed to by the customer.

17. Contact Information

Questions concerning shipping or delivery may be sent to:

LOCS Collective LLC
Doing Business as LOCS Wear
Texas, United States
Email:apparel@thelocswear.com
Website: TheLOCSWear.com