Pre-Order Policy

Effective Date: August 16, 2026

This Pre-Order Policy explains how pre-orders placed with LOCS Collective LLC, doing business as LOCS Wear (“LOCS Wear,” “we,” “our,” or “us”), are processed, changed, cancelled, shipped, and returned.

By purchasing a product identified as a pre-order, you acknowledge and agree that the product is not ready for immediate shipment.

1. What a Pre-Order Means

A pre-order allows you to reserve a selected product, size, and color before the applicable production run is completed.

Pre-order products are charged at checkout and are produced or obtained based partly on customer demand. Placing a pre-order does not mean the product has already been manufactured or is currently available for shipment.

2. Product Information

Each pre-order product page should identify the applicable:

Pre-order period.
Available sizes and colors.
Estimated production period.
Estimated shipping window.
Any product-specific cancellation or return restrictions.

Please review the product description and size information carefully before placing your order.

If product-specific pre-order terms conflict with this general policy, the terms disclosed on the product page before purchase will control, except where applicable law requires otherwise.

3. Payment

The complete pre-order amount, including applicable taxes and shipping charges, is generally collected when the order is submitted.

Submitting payment reserves your selected product, size, and color but does not guarantee an exact shipping or delivery date.

Discount codes and promotional offers must be applied during checkout and cannot be added after the order is submitted.

4. Production and Shipping Estimates

Pre-order production and shipping dates are estimates unless expressly identified as guaranteed.

Production or delivery may be affected by:

Material or blank-product availability.
Manufacturing or printing schedules.
Quality-control inspections.
Supplier delays.
Order volume.
Weather, holidays, or carrier disruptions.
Other events outside our reasonable control.

The estimated shipping window refers to when the product is expected to leave LOCS Wear. It is separate from the carrier’s estimated transit and delivery time.

Customers will receive tracking information when available after the order has been transferred to the shipping carrier.

5. Pre-Order Delays

If we cannot ship a pre-order within the timeframe originally promised, we will provide notice and any delay-consent, cancellation, or refund options required by applicable law.

When applicable, customers may choose to:

Accept the revised estimated shipping date.
Cancel the affected unshipped product and receive an eligible refund.

We will not substitute a materially different product without the customer’s permission.

6. Customer Cancellations

A customer may request cancellation before the applicable pre-order period closes and before production begins.

If cancellation is confirmed before production begins, the cancelled amount will be refunded to the original payment method.

Once production begins, cancellation requests may be denied because materials, products, printing, and production capacity may already have been committed to the order.

This restriction does not limit cancellation or refund rights that cannot legally be waived, including applicable rights involving an unfulfilled or significantly delayed order.

7. Size, Color, and Product Changes

Requests to change a size, color, quantity, or product must be submitted before production begins.

We will make reasonable efforts to accommodate a timely request, but changes are not guaranteed and remain subject to product availability.

Once production begins, changes may be unavailable. Customers are responsible for reviewing their selected product, size, color, quantity, billing information, and shipping address before completing checkout.

8. Address Changes

Please contact us immediately if your shipping address needs to be corrected.

We cannot guarantee that an address can be changed after processing or fulfillment begins. Customers may be responsible for additional shipping costs caused by an incorrect or incomplete address.

9. Orders Containing In-Stock Products

If an order includes both in-stock and pre-order products, the complete order may be held and shipped together when all products are ready.

Customers who want available products shipped separately should contact us promptly. Separate shipping may require an additional charge.

LOCS Wear may also divide an order into multiple shipments when reasonably necessary. More than one tracking number may be provided.

10. Product Availability

We make reasonable efforts to fulfill every accepted pre-order. However, production problems, supplier shortages, quality concerns, or other circumstances may prevent fulfillment.

If LOCS Wear cancels a pre-order or cannot provide the selected product, the applicable amount will be refunded to the original payment method.

We may offer an alternative product, size, color, replacement, or store credit, but the customer is not required to accept an alternative instead of an eligible refund.

11. Returns and Exchanges After Delivery

Unless the applicable product page clearly stated a different restriction before purchase, eligible pre-order products may be returned or exchanged under our Return and Refund Policy.

A return request must generally be submitted within 14 calendar days after delivery, and the product must remain unworn, unwashed, unused, unaltered, and in its original condition.

Products clearly marked Final Sale before purchase are not eligible for ordinary returns or exchanges.

Final-sale restrictions do not eliminate available remedies for products that arrive defective, damaged, incorrect, or materially different from what was ordered.

12. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a pre-order product arrives damaged, defective, incorrect, or materially different from your order, contact apparel@thelocswear.com as soon as possible—preferably within 7 calendar days after delivery.

Include your order number, a description of the issue, and clear photographs. Approved claims may result in a replacement, repair, refund, or another appropriate remedy.

13. Refund Processing

Approved refunds will be issued to the original payment method.

LOCS Wear generally initiates approved refunds within 5 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Shipping charges are refundable only when required by law, when LOCS Wear cancels the complete unshipped order, or when otherwise provided in our Return and Refund Policy.

14. Communication

Pre-order updates will generally be sent to the email address provided during checkout.

Customers are responsible for providing an accurate email address and monitoring their inbox, spam folder, order-status page, and tracking information for updates.

15. Consumer Rights

Nothing in this policy limits any cancellation, refund, warranty, or consumer right that cannot legally be waived.

16. Changes to This Policy

We may update this policy to reflect changes in our products, production process, operations, or legal requirements. Updates will be posted on this page with a revised effective date.

Changes will not retroactively alter an accepted pre-order unless required by law or agreed to by the customer.

17. Contact Information

Questions concerning a pre-order may be sent to:

LOCS Collective LLC
Doing Business as LOCS Wear
Texas, United States
Email:apparel@thelocswear.com
Website: TheLOCSWear.com