Return and Refund Policy

Effective Date: August 16, 2026

Thank you for shopping with LOCS Wear. We want you to be satisfied with your purchase. This Return and Refund Policy explains the requirements for returns, exchanges, cancellations, and refunds from LOCS Collective LLC, doing business as LOCS Wear (“LOCS Wear,” “we,” “our,” or “us”).

1. Return Eligibility

For eligible products, you may request a return within 14 calendar days after the carrier marks your order as delivered.

To qualify for a return, the product must be:

Unworn, unwashed, unused, and unaltered.
In its original condition.
Returned with the original tags and packaging, when applicable.
Free from stains, makeup, deodorant marks, odors, smoke, pet hair, or other signs of wear.
Accompanied by valid proof of purchase from TheLOCSWear.com.

Trying on an item for fit is permitted, but wearing it beyond that may make it ineligible for return.

These condition requirements do not prevent customers from submitting claims for products that arrived defective, damaged, incorrect, or materially different from what was ordered.

2. Starting a Return

Before returning an item, email apparel@thelocswear.com with:

Your name.
Your order number.
The product you want to return.
The reason for the return.
Photographs if the item arrived damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and the appropriate return address.

Do not mail a return without authorization. Products sent without prior approval or sent to an unauthorized address may not be accepted.

Approved returns must be shipped within 7 calendar days after return instructions are provided. We recommend using a shipping service that includes tracking.

3. Exchanges

Eligible products may be exchanged for a different size or color of the same product, subject to availability.

Customers are responsible for the cost of shipping an ordinary exchange back to LOCS Wear. LOCS Wear will cover standard U.S. shipping for the first approved replacement item. Additional exchanges may require the customer to pay all related shipping costs.

If the requested replacement is unavailable, you may choose an eligible refund or store credit.

4. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible—preferably within 7 calendar days after delivery.

Include your order number and clear photographs showing the issue. If the claim is approved, LOCS Wear will provide an appropriate replacement, repair, refund, or other legally required remedy. LOCS Wear will cover reasonable return-shipping costs for an approved claim caused by our error.

Normal differences in screen color, minor garment-measurement variations, or small differences caused by printing and manufacturing processes are not automatically considered defects. Damage caused by improper washing, misuse, alteration, or ordinary wear is not considered a manufacturing defect.

5. Items That Cannot Be Returned

Unless required by applicable law, returns are not accepted for:

Products marked Final Sale before purchase.
Customized or personalized products.
Made-to-order products identified as nonreturnable before purchase.
Approved custom or bulk orders after production begins.
Gift cards.
Products that have been worn, washed, altered, damaged after delivery, or returned in unsanitary condition.
Products submitted outside the applicable return period.

Discounted products are returnable unless they were clearly marked Final Sale before purchase.

6. Pre-Order Products

Pre-order products may have cancellation or return conditions disclosed on the applicable product page before purchase.

Unless a product listing clearly states otherwise, eligible pre-order products may be returned under the standard 14-day return requirements after delivery.

Cancellation requests submitted before production begins will be reviewed. Once production has started, a pre-order cancellation may not be available. This does not affect your rights concerning defective, incorrect, undelivered, or materially nonconforming products.

7. Custom and Bulk Orders

Custom and bulk orders are subject to the written quote, invoice, design approval, and other terms provided for the order.

Unless otherwise agreed in writing:

A 50% non-refundable deposit is required to reserve the order and begin production.
Approved custom and bulk orders become final once production begins.
Customer-requested changes after approval may result in additional charges.
Returns are not accepted because of changed preferences, incorrect customer-provided information, or approved design details.

This restriction does not apply when products are defective, incorrect, or materially different from the approved order, or when a remedy is otherwise required by law.

8. Return Shipping Costs

Customers are responsible for return-shipping costs for ordinary returns and exchanges that are not caused by a LOCS Wear error.

Original shipping charges are non-refundable unless:

The return resulted from our error.
The complete order was cancelled before shipment.
A refund of shipping charges is required by law.

If an order originally received free shipping and the return causes the retained order value to fall below the applicable free-shipping minimum, the actual original shipping cost may be deducted from the refund.

LOCS Wear is not responsible for an unauthorized return or a return package lost or damaged while being shipped to us. Please retain your tracking information until the return is completed.

9. Refund Processing

After an approved return is received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The refund will generally include the eligible product price and applicable taxes, less any non-refundable shipping costs or authorized deductions.

Discounted products will be refunded based on the amount actually paid.

We generally initiate approved refunds within 5 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

10. Order Cancellations

You may request cancellation of a standard order before it enters processing or fulfillment. A cancellation request is not guaranteed until LOCS Wear confirms it in writing.

Once an order has been processed or shipped, it cannot be cancelled and must follow the applicable return procedure.

Custom, bulk, made-to-order, and pre-order products may have different cancellation restrictions because materials or production may already have been committed.

11. Shipping Delays and Unavailable Products

Processing and delivery dates are estimates unless expressly stated as guaranteed.

If we cannot ship your order within the promised timeframe, we will notify you and provide any delay-consent, cancellation, or refund options required by applicable law.

If LOCS Wear cancels an order because a product is unavailable or cannot be fulfilled, the applicable amount will be refunded to the original payment method.

12. Return Abuse and Fraud

LOCS Wear may refuse a return or exchange involving suspected fraud, altered products, false claims, repeated policy abuse, or products that do not meet the requirements of this policy.

Nothing in this section limits consumer rights that cannot legally be waived.

13. Changes to This Policy

We may update this policy to reflect changes in our products, operations, or legal requirements. Updates will be posted on this page with a revised effective date.

Changes will not retroactively alter the return conditions that applied to a completed purchase unless required by law or agreed to by the customer.

14. Contact Information

Questions or return requests may be sent to:

LOCS Collective LLC
Doing Business as LOCS Wear
Texas, United States
Email:apparel@thelocswear.com
Website: TheLOCSWear.com